General Terms & Conditions

Article	means any article or section of the Terms and Conditions.
Terms & Conditions	has the meaning defined on the first page of this document.
Customer	any person, whether an individual or a legal entity, who places an order on the Site.
SCO	means the Swiss Code of Obligations (RS 220).
Part	has the meaning defined on the first page of the T&C.
Website	means www.selba.ch.
Seller	has the following meaning: Selba (CHE-107.863.089).

All terms used in these Terms and Conditions shall be understood to apply to both genders and numbers as required by the context. For the sake of editorial simplicity, these Terms and Conditions use the masculine form by default to facilitate reading. This wording naturally also includes the feminine form and applies without distinction to all persons concerned, regardless of their gender.

The section headings are provided for convenience only and are not intended to affect the understanding or interpretation of the Terms and Conditions.

These Terms and Conditions, together with the sales contract, form an integral part of the agreement between the Seller and the Customer. They apply to all legal transactions concluded on the Website. Any terms and conditions of the Customer shall not apply, unless otherwise agreed in writing by the Seller.

In the event of any conflict between these Terms and Conditions and the sales contract, the latter shall prevail.

The Seller reserves the right to amend these Terms and Conditions at any time. The version of the Terms and Conditions in effect at the time of the order on the Website shall be binding.

Although the Seller strives to provide the Customer with the most accurate and complete information possible, the images and descriptions of the products displayed on the Website or in the Seller's catalogs and brochures may differ slightly in color, texture, or size from the products actually delivered, particularly due to print quality, model changes, or the Customer's monitor settings.

All images and descriptions of products appearing on the Website, in the Seller's catalogs, or in the Seller's brochures are therefore provided strictly for illustrative purposes and do not constitute product descriptions, but rather statements regarding their quality.

All prices quoted by the Seller are denominated and payable solely in the following currencies:

• Swiss Francs (CHF)
• Euro (EUR)
• British Pounds (GBP)
• U.S. Dollars (USD)

All prices quoted by the Seller are final and include all applicable taxes (including VAT at the rate applicable at the time of the order), as well as packaging and shipping costs for the selected delivery method.

The applicable price is the one quoted by the Seller at the time the Customer confirms the order. The Seller reserves the right to change its prices at any time.

For payments made by credit card or other instant payment methods, the amount is charged immediately upon order confirmation.

For payments by invoice, the Customer must pay the full amount within 30 days of receiving the delivery.

If paying by advance bank transfer, the Customer must make the transfer within 10 days of the order confirmation. Bank details are provided in the order confirmation.

Delivery will only take place after full payment has been received in the Seller's bank account.

Items in stock are reserved for the period specified above to allow for advance payment. If payment is not received by the end of this period, the reservation is canceled and the order is terminated without further notice.

In the event of late payment, the Customer is deemed to be in default upon the mere expiration of the payment deadline specified on the invoice (Art. 102(2) CO).

The Seller may suspend all further deliveries until the Customer has paid all amounts owed (including reminder fees, collection costs, and late payment interest).

Default interest at a rate of 5% per annum is due upon the due date without formal notice (Art. 104 CO). The Seller charges an administrative fee of CHF 20 per payment reminder.

In the event of unsuccessful reminders, the Seller may refer the matter to a collection agency. Collection costs shall be borne by the Customer.

The products remain the property of the Seller until full payment of the price (Art. 715 CC).

The Seller is entitled to unilaterally request an entry in the register of retention of title for unpaid products. The Customer agrees in advance to sign any official document necessary for this purpose.

Prior to the transfer of ownership of the products, the Customer may not pledge them, assign them, or transfer them without the Seller's prior written consent.

Any refund owed to the Customer under these Terms and Conditions will be issued via the payment method used at the time of the order.

The Seller will endeavor to process refunds within approximately 30 days. This timeframe is provided for informational purposes only and may vary depending on the payment method used and the processing times of financial institutions.

The Seller shall not be held liable for any delays in refunds attributable to payment service providers or banking institutions.

Information regarding product availability is provided for informational purposes only and is subject to change at any time.

If an ordered product is no longer available, the Seller will notify the Customer as soon as possible.

By confirming their order, the Customer makes a binding and final offer to purchase to the Seller.

The Contract is concluded when the Seller sends an order confirmation to the Customer (summarizing the products ordered, prices, fees, and delivery address).

After the contract has been concluded, the Seller reserves the unilateral right at any time to cancel an order that has not yet been delivered, without having to provide a reason.

The Customer may cancel or modify their order as long as the product has not been shipped by the Seller.

To validly exercise their right to cancel or modify the order, the Customer must notify the Seller by email or via the dedicated form on the Website before the expiration of the aforementioned time limit, using the contact information provided in Article 11.3.

Once the product has been shipped, the Customer may not cancel or modify the order. The Customer remains obligated to pay the price and accept delivery of the product.

Products must be returned in their original packaging, complete with all accessories, in perfect condition, and unused.

If the Customer cancels the order, the Customer is responsible for the cost of returning the products.

Unless otherwise specified on the Website, products are shipped to the delivery address provided by the Customer when the order is confirmed.

Shipping costs are calculated when the Seller confirms the order. The Customer is solely responsible for any failure to deliver a product resulting from the provision of an incorrect or outdated address.

The Seller will endeavor to ship the products within an estimated 30 business days (non-binding), starting from the date of order confirmation or, in the case of advance payment, from the date of receipt of payment.

The risk of loss and title to the goods pass to the Customer upon the Seller's delivery of the goods to the first carrier.

For orders picked up at a store or pickup location, the risk of loss and title to the goods pass to the Customer upon actual pickup.

In the event of damage occurring during transport, the Customer must immediately notify both the carrier and the Seller.

If products are returned by the carrier following an unsuccessful delivery, the Seller will notify the Customer via email at the address provided when the order was placed.

If the Customer does not respond within 3 months of receiving this email, the Seller may cancel the order and retain the amount paid as a lump-sum contractual penalty.

The Customer shall bear sole responsibility for the costs and risks associated with the return, storage, and any subsequent reshipment of the products. The Seller may require advance payment of the reshipment costs prior to any reshipment.

The Seller warrants that the delivered products are free from defects that eliminate or significantly diminish their value or their fitness for the purpose for which goods of this nature are ordinarily intended (Art. 197 CO).

The Seller's warranty does not, however, cover the following:

• Normal wear and tear and natural aging of the products
• Damage caused by improper use, maintenance, modification, or repair of the products by the Customer
• Accidental damage to the products (drops, impacts, liquids)

The Customer shall inspect the products upon receipt and immediately notify the Seller of any apparent defects. Apparent defects include, but are not limited to, delivery errors, missing products, damaged packaging, or any other visible defect in the products or a failure of basic functions that can be detected upon first use.

Hidden defects must be reported to the Seller immediately upon discovery.

The Customer must notify the Seller of any defects by registered mail or email, specifying:

• The order number
• A precise description of the defect found
• Photographs if the defect is visible

Failure to notify the Seller of defects within the prescribed time limit shall be deemed to constitute acceptance of the defects by the Customer, unless the Customer was intentionally misled by the Seller.

When a defect is established and has been duly reported within the prescribed time limit, the Customer has the following rights: The Customer may request repair or replacement of the defective product, with the Seller retaining the right to choose the appropriate option.

If repair or replacement is impossible or unreasonable, the Customer may, at their discretion, request termination of the contract or a proportional reduction in price.

Certain products sold on the Site may be covered by a manufacturer's warranty, in accordance with the specific terms and conditions set forth in the original documentation provided with the product or available from the manufacturer.

The Customer shall obtain information regarding the warranty terms directly from the manufacturer. Only the manufacturer is bound by its warranty. The Seller does not provide any warranty other than that referred to in Article 9.

The Seller is liable for any damage caused to the Customer intentionally or through gross negligence. The liability of the Seller and its auxiliary persons for minor or moderate negligence is excluded, regardless of the grounds for liability invoked, to the fullest extent permitted by law.

The Seller disclaims liability, as well as that of its agents, for:

• Indirect or consequential damages, loss of profits, and unrealized savings;
• Damages resulting from a delay in delivery;
• Damages caused by failure to follow the instructions for use or installation, improper or non-compliant use of the product, or the use of incompatible accessories or parts;
• Damages resulting from force majeure (including natural disasters, fire, strikes, war, pandemics);
• Loss of data on the Site.

Any provision of the Terms and Conditions that is, in whole or in part, inconsistent with mandatory Swiss law shall be severable, and any total or partial invalidity of such a provision shall not affect the validity of the remainder of the provision in question or of the other provisions of the Terms and Conditions.

In the event of the total or partial invalidity of a clause, the Parties shall use their best efforts to replace the invalid or unenforceable clause with a substitute clause whose content and meaning are as close as possible to the original intent of the T&Cs.

Any waiver by the Seller of its rights following a breach by the Customer of any of its obligations under these Terms and Conditions shall not be deemed a waiver of the right to enforce such rights in the event of any subsequent breach.

Unless otherwise expressly stated, any communication to be sent to the Seller pursuant to these Terms and Conditions must be addressed to the following contact information:

The Seller may provide a summary of the Terms and Conditions to ensure they are clearly understood. These summaries are for informational purposes only; in the event of any conflict, only the current version of the Terms and Conditions shall prevail.

All content on the Site (including text, images, videos, audio, software, and source code) is the exclusive property of the Seller or is licensed to the Seller.

No provision of the Terms and Conditions may be interpreted as a transfer of the Seller's intellectual property rights to the Customer.

The processing of the Customer's personal data is governed by the Seller's privacy policy, which is available at the following address: www.selba.ch/protection-données.html.

This policy forms an integral part of these Terms and Conditions.

These Terms and Conditions are governed by Swiss substantive law, excluding the conflict-of-laws rules of any jurisdiction and the provisions of the United Nations Convention on Contracts for the International Sale of Goods (CISG).

Any disputes, disagreements, or claims arising out of or relating to these Terms and Conditions, including their validity, invalidity, any breaches, or their termination, shall be subject to the exclusive jurisdiction of the competent courts in Geneva (GE), Switzerland.

All formal legal notices intended for the Company must be sent via registered mail to the address provided in the footer or via the dedicated legal email address.

Last updated: June 16, 2026